Should you receive any items that you did not order, or that prove to be damaged, you can return them to the following address. How can I return incorrect or damaged item? However, if after 21 days the package has not arrived, please contact us with confirmation of your shipping address. Unfortunately Royal Mail do not offer a tracking number on this service so we are unable to provide a tracking number for your package We expect Airmail deliveries to reach most destinations within the guidelines listed under shipping below. If the item you originally ordered is no longer available a full refund will be issued via paypal. In order to get the missing items to you, a replacement will be sent. In order to rectify the non-delivery of your goods, we will take the following action: If the details have been provided correctly, we can declare the item lost and issue a replacement order to you, please be aware that the Royal Mail may contact you to confirm non receipt when a claim is made. However, if after 10 days from the shipping date the package has not arrived, please contact us with confirmation of your shipping address. We usually expect items sent by Standard Royal Mail 2nd class within the UK to arrive within 2 to 4 daysfrom shipment. Unfortunately Royal Mail do not offer a tracking number on this service so we are unable to provide a tracking number for your package. If your order has not arrived and has been shipped using Standard Royal Mail inland or airmail service, Please do not contact us until a minimum of 10 days (UK) / 21 days (overseas) have passed. It is our experience that most packages arrive at their destination within the times stated in the information below. My order has been dispatched but has not arrived, where is it? If this is your first visit to our site and you wish to place your first order then it’s simple, there is no need to log on or register just add any items you require to your basket and hit the checkout button, once you checkout you will then be directed to the paypal website to complete the payment process.
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